MTM Customer Feedback

Customer comments of our recent works


May I say what lovely men they were; so easy to have around. Such hard workers and so nice with it. Great attention to detail - super job. Also a huge thank you for fixing the wall.

Very best wishes,

Matfield, Kent
1st October 2018

Dear Tony,

I wanted to say how much we appreciated the hard work and professionalism of your guys Jason and Brandon. They were courteous, humorous, efficient and reliable. They also did an excellent job of tidying up when the work was completed.

Yours sincerely,

Simon Pike
Hoarwithy, Herefordshire
2nd June 2015

MTM Civils and Environmentals have just installed a 25PE Marsh Ensign Sewage Treatment Plant situated within the curtilage of our property but which also serves 5 other neighbouring cottages. This system replaces an old septic tank and soakaway which was no longer working efficiently. Although the new system has only been in operation for over a week, it seems to be working well and the whole installation process was completed in a highly professional manner.

Would we recommend MTM to others? Undoubtedly.

Nigel Clements
Templecombe, Somerset
4th August 2014

Hi Tony,

Thanks, we are really pleased with the work overall and found Jason and Scot to be highly skilled and friendly. ... In the meantime we are happy to go onto the service schedule and once again reiterate how pleased we are with the finished work that you and the team have done. 

Best wishes Jim and Kate

Bath, Somerset

31st July 2014

Hi Tony,

A quick note to thank you and your team for a good job. Scott and Jason worked quickly, efficiently and made a lot of effort to minimise disruption and put everything back in good order. Please do mention to them how pleased I am with their work.

With kind regards, 


Tim Huntington and Associates Ltd

Portmore, Nr. Lymington, Hampshire

7th July 2014

Good morning Tony,

I have to thank you and Wayne for making such a good job of the drains. I couldn't have done without your help your help filling in the forms for Southern Water. Everything was carried out professionally and caused as little stress as possible under the circumstances. I would have no hesitation recommending MTM to anyone else.

Regards Carol,

Copthorne, West Sussex

7th July 2014


Your team did an excellent job, thank you.



Hadlow College, Kent

24th April 2014

Dear Tony,

Can I compliment your team? Fantastic gentlemen. Very tidy.


Rowan J Connell

Maidstone, Kent

11th April 2014


Very many thanks for another excellent job done today – first class service as ever.

Thanks again for your help and have a great year.

All best,

Dominic Corser
Heathfield, East Sussex
20th February 2014

Thanks Tony for getting the treatment plant done so soon.

Your guys have done a great job!

15th February 2014

Dear Tony,

Replacement Septic Tank Soakaway

We would like to take this opportunity of thanking Scott and Jason for their very hard work and efficiency. Their cheerfulness and attention to detail has really impressed us.
We thank you too for your very prompt response to our initial enquiry and for keeping us informed of developments.

With very best wishes

Ian Baron
Sittingbourne, Kent
8th November 2013


All done. Everywhere looks as good as it could do, given the wet conditions, and the guys were very helpful.

Many thanks for your help and, no doubt, we will speak again in a year’s time.

Best wishes,
Potters Bar, Herts
31st October 2013

Thanks Tony,

Can I add that the service you have given was first class – a rarity these days.

Thank you,
7th October 2013

Thanks Tony,

It's been nice dealing with someone who knows what they are doing and as helpful as you've been. I'm sure this won't be the last time I contact you, hopefully our next venture will be in the near future.

Regards Gaynor,

Aylesford, Kent
25th September 2013

Hi Tony,

Just a quick email to say many thanks for the superb installation at Upper Buncton. The guys were very professional, courteous and helpful. They left site as though they had never been there and used a redundant man hole cover to repair a broken one over the culvert, which was not part of their original spec.

The whole area looks so much smarter and it is a relief to know that we now have a functioning system.

Please set up a diary date for the maintenance.

Best wishes,

Regards, Iain Flitcroft Executive Chairman

24th June 2013

Dear Tony,

Thank you for the professional installation service, helpful advice and explanations throughout the process at a competitive price. The team were a pleasure to have on site with a great mix of knowledge and skills. I will have no hesitation in recommending you to others.

All the best and see you this time next year for the annual service.

Best regards,

Clive Manser.
6th June 2013

Dear Tony,

I would like to thank you and your firm for the role you played in building our Monkshill Farm shop and café. It is a project we have been hoping to complete for some years now. We are delighted with the finished building and we appreciated the effort your firm put in to ensure it was finished on time and to a high standard.

We hope that you will visit and help us to promote the shop with your family and friends in the future.

Once again many thanks.

With best wishes,
Wendy Eadsforth

The John Townsend Trust
Victoria Road, Margate, Kent
17th May 2013

Dear Tony,

On another note, your ‘ground works’ crew did a great job. They kept us informed at all times on the works scheduled over the week and overcame challenges quickly and professionally. True credit to your organization.


Andrew Burroughs
Rayne, Essex
9th May 2013

Dear Tony

Titan Servicing

Many thanks for calling to see us yesterday so promptly from out initial enquiry and also carrying out the new pump installation and general check and clean up.

I am most impressed with the standard of work and service you carried out which bears no resemblance to what we had become used to.

Kind regards,

Yours sincerely,
Anthony Hatch
Horsell, Surrey
8th March 2013

Hi Tony,
Sorry haven't had a proper look at end result yet as last couple of days out too early so dark and home too late, same with Phil but what our eyes can see it looks good. Please pass our thanks and gratitude to Scott and Wayne for their hard work. Sorry we were not able to do so in person.
I believe Phil will email you tomorrow.

Please accept my thanks to you too for your time, effort and professionalism.

Kind regards,
Donna Fisher,
Harrietsham, Kent
31st January 2013

Hi Tony,

Everything has now been completed and you will have received payment. I’d like to say what an excellent job the guys did and what a great couple of guys they are. Most personable, always referred to me as the customer and were both helpful and communicative. They did the job exactly as we wanted.

Many thanks and well done.

Best regards,
Doug Packer,
Wembury, Devon
30th October 2012

Dear Tony

Re: Replacement Sewage System Quotation

Thank you for your quotation of 15 October 2012 and subsequent exchanges to support the progression of the new system installation. We would like to thank you for the extremely professional manner in which you have responded to us since inception and the quality of the proposal.

As such we wish to formally accept your proposal for the installation of the Marsh Ensign Treatment plant which will be placed on our land to expedite matters.

Yours sincerely,
Pease Pottage, West Sussex
24th October 2012.

Dear Tony

I meant to email you earlier this week to thank you for all the hard work that Scott, Jason and yourself put in with regard to the installation of our Treatment plant. 

With all the rain we have had this week, what a difference it makes to have a system that is working and not have the effluent pouring down our back drive! Scott and Jason did a great job and the garden was not nearly as “dug up” as I thought it might be! Please pass on my thanks to them. Look forward to seeing you in a year’s time for the service.

Many thanks, Kind regards
Maidstone, October 2012


Thank you for arranging this assistance so promptly. Please also thank Jason on my behalf for all of his efforts, advice and guidance in the most appalling of weather conditions.

Des Taylor,
Newbury, Berkshire
4th October 2012

Dear MTM,

Please pass on my thanks again to Jamie and his team for their hard work and camaraderie in horrible conditions.
Chichester, Sussex
14th June 2012

Dear Mr Hooper,

Many thanks for your visit to us yesterday, your valuable advice on the treatment plant and your very prompt quotation sent via email - I must say we were both most impressed with your service.

Kind regards,
Balu Sudra

Dear Tony,

I can confirm that full and final payment for the sewer connection at Malbar has been paid this morning. May I take this opportunity of thanking you for your help with this contract and I look forward to working with you again in the near future.

Kind regards,

Malcolm Sonn, Wiltshire, 11th June 2012

Dear Tony,

Gosh it is quiet here today without Scotty's riniging tones to all and sundry!!
Two super guys who really put a shift in.

Hugh Gregory,
22nd May 2012

Hello Tony,

Many thanks for your quote, I have had some others since, and at the moment you are the only one who seems to know what he's doing.

Ksenia Jones, 
Eyehorne Farm
7th May 2012


The guys did a great job & were very keen to make sure it all went well – thank you!

Kind regards,

Duncan Moir

International Vice President

McNeil Nutritionals Ltd

3rd May 2012


Yes thank you, everything went very smoothly in spite of the heavy rain showers. Scott and Jason were very courteous and helpful. Steve the digger driver that they hired for the day was also a very good member of the team. Hopefully we now have a system which will work for another 50 years!

We will organise payment of your invoice tomorrow.


Jonathan Turk, Godalming

18th April 2012

Hi Tony

Thank you for your letter, to date we are very happy with our new treatment plant and the team were very professional.

We would very much like you to do the servicing, please set us up on your servicing schedule.

Mrs Gearing Cookham Berks March 2012

Dear Mr Hooper

Thank you for your email, letter and invoice. Your two chaps, Scott and Jason, did a very good job both of installing the plant and clearing up afterwards, also they were very pleasant and polite as well as being quick and efficient. I am posting a cheque for the balance today.

Thank you very much for a good job, well done.

Mr Redman Nutley, Sussex, Works done March 2012

11th March 2012

Dear Tony,

I would just like to say that your company has achieved a fine and efficient accomplishment. I was kept informed by my daughter on proceedings and apart from a hiccup when the Honeywagon couldn't get down the drive to empty the tank on Wednesday due to an overhanging branch and tense negotiations to get them to come back, all went swimmingly.

Everything and everyone turned up as and when they should. Everywhere has been left neat and tidy and I was informed that the gentlemen carrying out the work were very pleasant and hard working. Thank you.

I look forward to receiving the details regarding the annual service.

Mrs Derbyshire

7th July 2011

Dear Tony,

Thankyou for the efforts of you and your team. I think you achieved a great deal in a surprisingly short time and it was a pleasure to host such a cheerful crew. All the plant and skips have gone and we now have to decide how to finish off the various bits and pieces – which I know will take longer than the installation.
I hope you continue to find the work. Both Susie and I will be on the lookout for any potential jobs.

Thank you again,

Yours Mike D

Mike and Susie Driver

Surrey GU24 8AS

31st March 2011

Hi Tony,
That's brilliant, thanks. Cheque for the balance will be in the post tomorrow.
I was really impressed with the efficiency of the works and also the tidy state it's been left in.

Just to give you some feedback, yours was not the cheapest of the quotes we got. We chose it because 1) you were much more efficient in getting back to us (which I thought would have some bearing on the efficiency of the works) and also the other 2 were not going to put stone in the soakaway but some plastic crates. Not that I know anything about it, but that didn't sound as good to me!

Thanks again and we would certainly recommend you.

Ceri Erskine

From 14th March 2011Customer Letter March 2011

Dear Tony,
yes Jamie and his team were extremely pleasant to have working here and did their best to minimise any disruption; I would not hesitate to recommend them. A cheque will be sent this week.


The chaps have just left and I must say we couldn't be more pleased. They have worked extremely hard and long hours throughout the week, been extremely pleasant to deal with at all times and have done a great job in tidying up afterwards and sorting everything out. Many thanks for everything, can you confirm how we settle final payment? Will you be calling in on your way back from Newcastle for example?
Good luck in the Great North Run.

Many thanks again.
Best regards

Thank you to yourself and your crew for the excellent work that you undertook for us on bosses and I are very pleased.

Dear Tony,

I thought I'd drop you a quick note now that we are home.
The work has been done just as you explained and your partners on site have done a very tidy job, leaving the site how it was before work started.
I have been impressed with your efficiency throughout and my mother, who liaised with your partners on site, was equally impressed.
I have made the electrical connection and the unit appears to be working properly. I would have no hesitation in recommending MTM should the opportunity arise.

Thanks again,


Hi Stewart,

Just to say how incredibly pleased we are with the efficiency, professionalism and courtesy shown by yourself and all the members of your team that we met. We were so impressed with how well everyone worked alongside each other like a well oiled machine. Thank you all so much. We would absolutely recommend you to anyone. Your poor men today worked against the elements with humor and determination and it was incredibly unpleasant. It hardly seems possible that the job is finished so quickly with no disruption to ourselves whatsoever.

Thank you, thank you, thank you

Dear Tony

As you know, I chose MTM for our installation after considering a number of alternative suppliers. The reason I chose you was purely because of the confidence you displayed when you visited the site and quoted. Although you were not the most expensive nor were you the cheapest.
I would also appreciate your passing on our formal thanks to your contractor who not only completed the work to our complete satisfaction but conducted themselves professionally throughout. Indeed the local building inspector commented on their excellent attitude and approach. They were most co-operative throughout and treated us and our properties with consideration and courtesy.


Just a short note to say thank you for the recent work carried out.The service provided by you and your colleagues was first class. All dates and times were as agreed from first visit to installation.
My wife found both you and Stewart both polite and respectful around our property and I thank you for that. Value for money I feel that I have received a first class product with a first class service. If MTM would like a reference in the future, I would be more than pleased to supply one for you.

Dear Tony,

I just wanted to drop you a note to say thank you for the work you and your team did at our house last month.
From start to finish we felt your service was of the highest standard. Your whole team was courteous and did a great job.